Shipping policy

Shipping Policy

1. Production after ordering

Mythic Melodys products are made, printed or embroidered after your order is placed. We work with Printful for production and fulfilment.

Production time and shipping time are separate parts of the delivery process.

Printful generally reports an average production time of 2–5 business days across most production techniques and facilities. This is a general supplier estimate, not a guaranteed production time for every product or order.

Timing can vary according to the item, production location, availability and current workload. Weekends and relevant public holidays are not business days.

2. Fulfilment locations

The fulfilment location depends on factors including product availability, production capability, capacity and delivery destination.

We do not guarantee production or dispatch from Switzerland or from the facility nearest to you.

3. Delivery estimates

The total delivery period includes production and transit.

Please review the product- and destination-specific delivery information provided before purchase. If the expected delivery period is unclear, contact contact@mythicmelodys.com before ordering.

Customs processing, carrier disruption, public holidays and periods of high demand can affect delivery.

Delivery estimates do not remove your rights if delivery is late or an agreed delivery commitment is not met. A later change to a supplier’s general estimate does not retrospectively remove a commitment we have made for your order.

4. Destinations and shipping charges

Product and shipping availability depend on the selected item and delivery address.

The shipping charge for your basket and address is shown before you submit your order.

Shipping charges can vary according to the destination, products, quantities and available shipping service. Mixed baskets may have different shipping charges from single-item orders.

We do not promise that every product can be delivered to every country.

5. Separate parcels

Products may be fulfilled at different locations or dispatched separately. Separate parcels may arrive on different dates.

If we split an existing order for fulfilment, we do not add an undisclosed shipping charge after purchase.

A split order may have more than one tracking reference.

6. Tracking

Tracking information is provided where available for the shipping service used.

Tracking updates may take time to appear after dispatch. Contact us if you need assistance locating your order or understanding a tracking update.

7. Customs, taxes and import charges

International shipments may be subject to import taxes, customs duties or carrier clearance charges in the destination country.

Amounts expressly collected through checkout are identified in the order total. Charges already collected through checkout should not be treated as additional amounts payable again for the same purpose.

Where import charges are not collected through checkout, destination authorities or the carrier may request payment from the recipient, subject to applicable law and the information supplied before purchase.

The amount depends on the destination, goods and shipment. Our Swiss business identification details do not establish tax-free delivery abroad.

Contact us before ordering if the treatment of import charges is unclear, or after delivery if you believe the same charge has been collected twice.

Your mandatory consumer rights remain unaffected.

8. Delayed, missing or damaged deliveries

If your order has not arrived within the expected delivery period, contact contact@mythicmelodys.com with your order number or other information identifying the purchase.

Please also tell us promptly if a parcel or item arrives damaged, incomplete or incorrect. Photographs can help with visible issues where reasonably available.

If tracking indicates delivery but you cannot locate the parcel, check the stated delivery location and let us know. We will investigate the circumstances rather than treating a tracking entry alone as the end of your claim.

We remain responsible for providing any remedy required by applicable law. Printful’s or a carrier’s internal claim deadline does not shorten your statutory rights against Mythic Melodys.

9. Address corrections and returned parcels

Please check your delivery address before submitting an order.

If you notice an error, contact us immediately. Address changes may no longer be operationally possible once fulfilment has progressed.

If a parcel is undeliverable or returned, we will clarify the cause and discuss the next steps.

Any legally payable redelivery charge will be explained before you agree to redelivery. We do not automatically retain the entire purchase price because a parcel is returned or a supplier’s storage period expires.