Refund policy
Refund, Returns & Withdrawal Policy
1. Seller and contact
Your seller is Pascal Stich, trading as Mythic Melodys.
Pascal Stich – Mythic Melodys
Taläggerli 325A
4245 Kleinlützel
Switzerland
Email: contact@mythicmelodys.com
Swiss business identification number (UID): CHE-235.764.027
We usually respond within 3–5 business days. You do not need to wait for our response to meet a statutory withdrawal or return deadline.
Online return and cancellation requests
To request a return or cancellation online, open Returns & cancellations, sign in using the email address used for your order, and select the relevant order and available action.
If an option is unavailable or you need help, email contact@mythicmelodys.com.
The account options do not limit your statutory rights. You may also exercise statutory withdrawal by a clear statement using the contact details in this policy, without prior approval or waiting for our reply. Submitting an online request does not automatically confirm a return or cancel an order.
2. Production after ordering
Our products are produced, printed or embroidered after an order is placed, using Printful as our production and fulfilment partner.
Mythic Melodys remains your seller and your point of contact for returns, delivery problems and product complaints.
Standard products carrying an existing Mythic Melodys design are not considered individually personalised merely because they are produced after ordering. Starting production does not, by itself, remove a statutory withdrawal or cancellation right.
3. Voluntary returns and exchanges
Except where applicable law gives you a right to return, withdraw or cancel, or where we have expressly promised otherwise, we do not offer voluntary returns or exchanges for:
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A change of mind.
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A size selected incorrectly by the customer.
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A colour or product variant selected incorrectly by the customer.
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A preference for a different product after ordering.
Please review the product description, selected variant and size guide before placing your order.
This policy does not exclude statutory withdrawal or cancellation rights. It does not restrict your rights if goods are defective, damaged, incorrectly supplied or not as described.
We do not offer a separate voluntary size or colour exchange service. If you are entitled to return an item, you may exercise that right and place a separate order for the item you would prefer. Statutory replacement rights for defective or incorrect goods remain unaffected.
4. Statutory withdrawal for EU consumers
Where EU consumer withdrawal rules apply, you may withdraw from your purchase of our standard physical products without giving a reason within 14 calendar days.
The withdrawal period expires 14 days after the day on which you, or a person nominated by you other than the carrier, receive the goods.
For several goods ordered together and delivered separately, the period runs from receipt of the last item. For goods delivered in several lots or pieces, it runs from receipt of the last lot or piece.
To exercise your right, send a clear statement of your decision to withdraw to:
Or by post to:
Pascal Stich – Mythic Melodys
Taläggerli 325A
4245 Kleinlützel
Switzerland
You may use the optional withdrawal form below, but this is not required. Sending your withdrawal statement before the period expires is sufficient.
An order number helps us identify your purchase. A reason, photographs and prior approval are not required for statutory withdrawal.
Returning the goods
Send the goods back without undue delay and no later than 14 days after the day you inform us of your withdrawal. The deadline is met if you send the goods before that period expires.
Use the return address in section 8 unless another address has been agreed with you. Do not wait for our response if doing so would cause you to miss a statutory deadline.
You bear the direct cost of returning non-defective goods where we informed you of this before purchase and applicable law permits it. The return address is in Switzerland, so international return postage may be required.
We cover return costs where applicable law requires us to do so or where we have expressly agreed to cover them.
Reimbursement
For withdrawal from the entire order, we reimburse the payments received for that order, including the cost of the least expensive standard outbound delivery option we offered.
We are not required to reimburse the additional cost of a more expensive delivery option you selected. For withdrawal affecting only part of an order, outbound delivery charges are treated in accordance with applicable law.
We reimburse you without undue delay and no later than 14 days after the day we are informed of your withdrawal.
Unless we have offered to collect the goods, we may withhold reimbursement until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first, where permitted by law.
We use the original payment method unless you expressly agree otherwise. We do not charge a reimbursement or restocking fee for statutory withdrawal.
Inspection and diminished value
You may inspect the goods as you would in a shop.
You are responsible for diminished value only where permitted by applicable law and where that loss results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Original packaging is not an absolute condition for statutory withdrawal.
Any statutory extension of the withdrawal period resulting from missing or incorrect information remains unaffected.
5. United Kingdom and other destinations
United Kingdom
Where UK statutory cancellation rules apply, you may notify us that you wish to cancel without giving a reason within 14 days after the day you receive the goods, or the last item in a qualifying split order.
You then have 14 days to send the goods back. Use the contact details and return address in this policy. Prior approval is not required.
We reimburse you without undue delay and within the applicable statutory deadline. For goods being returned, this is normally no later than 14 days after we receive the goods or, if earlier, evidence that they were sent back. Where we have offered to collect the goods, the relevant deadline runs from your cancellation notice.
For cancellation of the entire order, reimbursement includes standard outbound delivery. A premium delivery surcharge need not be reimbursed.
The provisions above concerning reasonable inspection, return postage and the original payment method apply only to the extent consistent with UK law. Any extended cancellation period available because required information was not supplied remains unaffected.
Norway and Liechtenstein
Applicable national withdrawal rights remain available. You may use the contact details, return address and optional form in this policy.
The applicable national rules determine the withdrawal period, its starting point, the return process and reimbursement. This policy does not shorten those rights.
Switzerland
Swiss law does not generally provide a change-of-mind withdrawal right for ordinary online purchases.
Subject to any statutory right applicable to your particular purchase and any return right we have expressly promised, the voluntary-return rules in section 3 apply.
Other destinations
Mandatory consumer rights under the law applicable to your purchase remain unaffected. This includes any applicable rights relating to defective goods, delivery, required information and cancellation.
Printful’s supplier policies do not replace your rights against Mythic Melodys.
6. Damaged, defective or incorrect goods
Please contact contact@mythicmelodys.com promptly when you discover a problem.
Include your order number or other information identifying the purchase, together with a short description of the issue. Clear photographs of a visible defect, the product or its packaging can help where reasonably available.
We will assess the issue and provide the remedy required by applicable law. Depending on the circumstances, this may include repair, replacement, a price reduction or reimbursement.
Your rights and any legally available choice of remedy do not depend on Printful approving or reimbursing our supplier claim.
Please contact us before returning a defective item so that we can check whether a physical return is necessary and provide suitable instructions. This request does not make statutory rights conditional on our permission.
Where a return is required for a valid defect claim, return costs are handled as required by applicable law.
Printful’s internal claim deadlines do not shorten the legal deadlines governing your claim against Mythic Melodys.
7. Missing deliveries and changes before dispatch
If your order has not arrived within the expected delivery period, or you become aware of a delivery problem, contact us with your order details.
A carrier’s “delivered” status does not by itself settle a disputed delivery. We will investigate the circumstances and provide any remedy required by applicable law.
If you need to correct or change an order, contact us immediately. We will check whether an operational change is still possible. Changes may no longer be possible once fulfilment has progressed.
This does not limit any statutory withdrawal or cancellation right.
8. Return address
Pascal Stich – Mythic Melodys
Taläggerli 325A
4245 Kleinlützel
Switzerland
Please include information identifying your order and keep proof of dispatch.
For an international return, contact us if you need help with the required customs paperwork. Customs declarations must accurately describe the returned goods.
Do not send returns directly to Printful unless we have expressly agreed that return address for your particular case.
9. Earlier orders
The policy and any specific return promises applicable when you placed your order remain relevant to that order.
A later policy change does not retrospectively remove a return right previously promised to you. Contact us if you need a copy of the policy applicable to an earlier purchase.
10. Optional withdrawal or cancellation form
Complete and send this form only if you wish to withdraw from or cancel an eligible purchase. You may instead send any other clear statement.
To:
Pascal Stich – Mythic Melodys
Taläggerli 325A
4245 Kleinlützel
Switzerland
Email: contact@mythicmelodys.com
I/We give notice that I/we withdraw from or cancel the contract for the purchase of the following goods:
Goods:
Ordered on:
Received on:
Consumer name(s):
Consumer address:
Order number, if available:
Email address for confirmation, if desired:
Date:
Signature, only if submitted on paper: