Frequently asked questions
Who is behind the shop?
Mythic Melodys is operated by Pascal Stich in Switzerland. Products are made to order through Printful.
Where do you ship?
Available destinations and shipping options depend on the item and delivery address and are shown at checkout. See our Shipping Policy.
How long does production take?
Production takes place after ordering and is followed by shipping. Please see our Shipping Policy for current estimates. Timing depends on the product, availability and destination.
Where are products made?
Printful uses a fulfilment network. The facility depends on the product, availability, destination and capacity. A particular production or shipping country cannot be guaranteed. Product-specific material and sourcing information appears on the product page.
Can I return an item?
Please read our current Refund, Returns & Withdrawal Policy for return options, deadlines, costs and instructions. Statutory rights remain unaffected. Made-to-order production does not by itself remove a statutory withdrawal right. Any more favourable commitment applying to an existing order remains valid.
My item arrived damaged or incorrect. What should I do?
Email contact@mythicmelodys.com with your order number, a description and photos where reasonably available. Please report visible issues promptly, ideally within 30 days of receipt, to help us process a Printful claim. This does not limit statutory rights. Contact us before returning a faulty item.
Can I change or cancel an order?
Contact us immediately. Production may begin quickly, so an order change cannot be guaranteed. Statutory cancellation and withdrawal rights remain unaffected.
How do I choose a size?
Use the size guide on the relevant product page. Measurements and fits can differ between products.
Will I have to pay import charges?
Taxes collected at checkout are shown before payment. Additional import charges may arise depending on the destination and fulfilment route, unless already included or collected. See the Shipping Policy.
How do I contact you?
Email contact@mythicmelodys.com. We usually respond within 3–5 business days.
Where can I find privacy information?
Read our Privacy Policy and Your Privacy Choices.
Online return and cancellation requests
Open Returns & cancellations, sign in using the email address used for your order, and select the relevant order and available action.
If an option is unavailable or you need help, email contact@mythicmelodys.com. The account options do not limit your statutory rights. You may also exercise statutory withdrawal by a clear statement using the contact details in our policy, without prior approval or waiting for our reply.