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If you have any questions about your order, shipping, or a collaboration idea, feel free to contact us.

Email
contact@mythicmelodys.com

Please include the following information when contacting us:

• Your full name
• Your order number (if applicable)
• A short description of your request or issue

Response Time
We usually reply within 1–3 business days.

For order issues such as damaged, misprinted, or incorrect products, please include clear photos of:

• The full product
• The affected area
• The packing slip or shipping label

This helps us and our fulfillment partner resolve the issue as quickly as possible.

Thank you for supporting Mythic Melodys.

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All items in this shop are made on demand, specifically for each customer.

Because of this, we cannot accept returns or size exchanges if:

you ordered the wrong size
you changed your mind
you no longer want the product
you expected a different color or fit

👉 Exceptions:

If your item arrives damaged, misprinted, or incorrect, you will receive a free replacement or a refund.

Please email us within 14 days of delivery with:

photos of the issue
your order number
your name and email address

Send to: contact@mythicmelodys.com

Yes. The following cases are excluded:

Incorrect size chosen
Buyer’s remorse
Personal preference issues
Any on-demand item without a production defect
Worn or washed apparel

Only items with manufacturer or print defects qualify for replacement or refund.

Each item is produced after your order is placed.

Production time: 2–5 business days

Shipping time: varies by region

Typical delivery times:

EU: 5–10 business days
USA / Canada: 3–7 business days
UK: 4–8 business days
Worldwide: 7–20 business days

Total delivery time = production + shipping

Delays may occur due to customs, holidays, or high demand.

Our merchandise is fulfilled by Printful, using their global production network.

Example for hoodies:

Weaving – Pakistan
Dyeing – Pakistan
Manufacturing – Pakistan

Printful automatically selects the closest fulfillment center to your address to reduce CO₂, costs, and delivery time.

Shipping fees depend on:

destination country
product type
shipping method

Typical ranges:

EU: CHF/EUR 4–12
USA/Canada: USD 4–10
Worldwide: varies

Shopify will always show you the exact shipping cost at checkout before you pay.

Customs fees may apply depending on your country.

Possible charges include:

import VAT
customs duties
handling or processing fees

These are:

❌ NOT included in the product price

❌ NOT included in the shipping cost

✔ paid by the customer

Note for EU customers: many items ship from EU fulfillment centers → reduced or no customs fees.

Because your item is created only after you order it.

This process:

✔ reduces waste

✔ avoids overproduction

✔ ensures better quality

✔ is more sustainable

Print-on-demand items require extra production time before shipment.

A detailed size guide is included on each product page.

Yes. All products meet applicable EU and international safety standards, including:

flammability
lead
cadmium
bisphenols
phthalates

For product safety inquiries:

📩 gpsr@sindenventures.com

EU Representative:

SINDEN VENTURES LIMITED

Just email us at:

📩 contact@mythicmelodys.com

Please include:

your order number
clear photos (if there is an issue)
a short description

We typically respond within 24–48 hours.

Because it's:

✔ more sustainable

✔ less wasteful

✔ environmentally friendly

✔ more efficient

✔ customizable

Thank you for supporting on-demand production and helping reduce overproduction.

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